ORDER PROCESSING, SHIPPING & RETURNS

ORDER PROCESSING

Most orders are shipped 24-48 hours from the order date.

Orders placed on the weekend will be shipped the following business day.

SHIPPING

FREE SHIPPING

+ Free Standard Shipping applies to orders over $75 before tax.

 

STANDARD SHIPPING

+ Standard delivery usually arrives within 7-10 business days from the shipped date, excluding holidays. Please allow 2-3 business days processing time.
+ Standard delivery to Alaska, Hawaii and P.O. Boxes usually arrives 5-12 business day from the shipped date, excluding holidays.
+ Standard delivery to APO/FPO addresses usually arrives within 18 business days from the shipped date, excluding holidays.

 

EXPRESS SHIPPING

+ Express shipping orders placed Monday thru Friday, excluding holidays, before 12:00 PM EST will usually arrive within 2-3 business days from the shipped date.
+ Please allow 24-48 hours processing time.
+ Express shipping is not available to Alaska, Hawaii or U.S. Territories.

 

RETURN POLICY

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You are entitled to an exchange or refund for regular price merchandise within 48 HOURS of receiving the item.  All sale items are FINAL SALE.


FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS. NO EXCEPTIONS.

Please note that the product must be returned unused, unworn, unscratched, in the original packaging & including all tags, tissue & bag. Requests for returns (refunds or exchanges) after 48 HOURS from confirmation of the delivery of your order will not be considered. In case of exchange or refund neither the original shipping cost nor the return shipping cost will be repaid. 

 

HOW TO RETURN YOUR ORDER

Please email info@okiyah.com to notify us regarding your exchange/refund.

You must return your items to the address below within 3 days from the day you receive your package.

You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges. 

 

RETURN ADDRESS

OKIYAH INC
PO BOX
48056
Doraville, GA 30362
USA

Please note not all shipping carriers deliver to PO BOXES, if you are a NON-US resident please use USPS or DHL*

 

REFUNDS, PROCESSING & ADDITIONAL INFO

Refunds will be processed within 1 to 3 business days after receipt of your receive your return.

OKIYAH recommends sending return mail with tracking as we are not liable if your return is not received at our PO Box address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our PO Box address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, OKIYAH will not be held accountable for any losses. If you are unclear in anyway, email us at: info@okiyah.com for assistance!